An interview with DR. Shai Rozanes, Head of the Masters Degree (M. Sc.) in Service Systems Engineering and Management Dept. at Afeka College.
Based on data from the Central Bureau of Statistics, about 80% of all employers in the Israeli market are involved in service! The objective of the program is training service system managers who will make use of engineering and management methodologies, integrating advanced technologies, out of a profound understanding of the human factor involved in the process, both from the service providing side as well as from the service recipient side.