Engineering & Management, Service Systems

What is Engineering & Management, Service Systems
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What is Engineering & Management, Service Systems

The subject of service has become one of the most talked about subjects in the business landscape over the past few years, as currently business organizations understand, more than ever, that products can be replicated and copied, but in order to differentiate themselves as being worthy, they need to nurture all aspects of quality service. The world of service comprises three main characteristics that impact upon the quality thereof: The customer, the technological infrastructure and organizational management and operational processes In order to develop and manage service systems and / or incorporate these components into a total entity of an effective service system, service systems engineers and managers require comprehensive, multidisciplinary knowledge in the various and varied tiers that characterize the world of service, including: Engineering, technology, Behavior and Management Sciences
replicated and copied, but in order to differentiate themselves as being worthy, they need to nurture all aspects of quality service. The world of service comprises three main characteristics that impact upon the quality thereof: The customer, the technological infrastructure and organizational management and operational processes In order to develop and manage service systems and / or incorporate these components into a total entity of an effective service system, service systems engineers and managers require comprehensive, multidisciplinary knowledge in the various and varied tiers that characterize the world of service, including: Engineering, technology, Behavior and Management Sciences
Twice a week
Sunday afternoon, Friday morning
Duration of the program
Two years

A closer look

Patterns to Increase Value in Service Apparatuses
Patterns to Increase Value in Service Apparatuses
Engineering & Management, Service Systems
Engineering & Management, Service Systems